Quality Assurance Program
DefinitionA program account management, which monitors performance of account specifications and customer satisfaction.
Personnel:
Quality assurance inspectors are selected for their integrity, objectivity, strength of character, common sense and understanding of business.
Training:
Extensive classroom and field training are conducted by management personnel and Maintenance Methods, INC. consulting staff members.
Procedure:
Scheduled and non-scheduled on-site inspections are conducted at regular intervals.
Evaluation:
Inspection results are recorded numerically and audited for accuracy. As account quality index is also established, discrepancies are identified and corrective procedures are immediately initiated. Quality assurance and meeting with customers if desired.